Job Opening: Constituent Services Director

Office of NYS Assembly Member Zohran K. Mamdani

Job Opening: Constituent Services Director

The Constituent Services Director leads the office’s constituent services work, handling and resolving cases, connecting residents to services and resources, and identifying emerging community issues. This team member also manages the operations of the district office and runs our Constituent Services Team, a collective of district volunteers that assists in case intake and resolution, while helping to democratize knowledge of government systems and bureaucracies.

Job Description:

  • Responsible for directing the office’s constituent relations.
  • Oversee constituent management system, including intake, tracking, follow-up, and resolution of constituent issues.
  • Serve as main caseworker in the office, assisting constituents with addressing a range of concerns including, but not limited to: unemployment, housing, health care, and public benefits programs.
  • Act as liaison to state departments, agencies, and private companies to resolve constituent issues, answer questions, and address concerns.
  • Develop and manage relationships with government agencies, elected officials’ offices, and community-based organizations to help resolve constituent cases.
  • Build, manage, and sustain a volunteer base and empower highly engaged volunteers to take on leadership roles within the office’s constituent services efforts.
  • Manage potential interns/MSW students conducting casework.
  • Identify emerging community issues and trending problems which may require district-wide events, office escalation, and/or policy action.
  • Oversee the operation of the District Office, including daily office opening, ordering supplies, tracking reimbursements/expenses, managing mail, phone, and voicemail systems, and identifying and overseeing production of resources for constituents.
  • Occasionally flexible hours, including evenings and weekends.

Key Abilities and Experience:

  • Speaking and/or writing knowledge of Spanish, Arabic, Bangla, or Greek strongly preferred.
  • Professional experience with constituent services, case management, social service delivery and/or client intake strongly preferred.
  • Research and decision-making skills, with ability to proactively find solutions and work independently, as well as to collaborate across a small team.
  • Track record of recruiting, training, and managing volunteers.
  • Comfort/experience with a public-facing position and managing a physical space.
  • Exceptional attention to detail and time management skills; excellent verbal and written communication skills.
  • Demonstrated ability to think and plan strategically, including in a fast-changing, often high stakes environment.
  • Ability to treat confidential information with appropriate discretion.
  • Knowledge of and familiarity with the diverse, multicultural, and immigrant communities of the district.
  • Priority will be given to applicants from AD 36.
  • Required to live in New York State upon beginning of employment.

Salary and Benefits:

$65,000 per year for a full-time overtime exempt position. This position offers health, vision, and dental insurance as well as a retirement plan. The position also comes with sick days, vacation days, and personal time, as well as state and religious holidays.

Start Date:

June 27

To Apply:

Submit a 1-page resume, a 1-page cover letter, and names and contact information for three professional references to by May 18th at 6 pm with the subject line “Constituent Services Director.” Please keep in mind that we are looking for cover letters that tell us in your own words why you are a great candidate for the job and do not simply repeat the information in your resume.

Due to the volume of applications, we will not be able to respond to each applicant. Applicants who advance to the first round of interviews will be notified by May 20th.

The Assembly is an Equal Opportunity Employer and, in accordance with its policy of non-discrimination on the basis of disability - as well as the 1990 Americans With Disabilities Act (ADA), does not discriminate on the basis of disability with regard to employment.