Recovery Update

November 1, 2012
In the coming days, stay safe, stay indoors and let rescue workers do their job. Please call 911 only in life-threatening emergencies. For all other problems, please call 311. We cannot afford to overload our emergency response system at this time.

To report a downed power line or an outage, or to check on service restoration timetables, call 1-800-75-CONED. Please be careful around downed lines they may be live and very dangerous.

I am urging residents to take multiple photos of the damage and first file a claim with their insurance company, then FEMA, right away. Residents may apply for aid at or by calling 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY). Residents are encouraged to immediately photograph all damage and to save receipts for any supplies or equipment purchased. Residents should first file a claim with their insurance companies. Next, they should immediately file with FEMA. Once a claim is filed, a FEMA inspector will be in touch within a few days to schedule a visit. Once an assessment is made, compensation will be mailed or direct deposited several days later to those who are eligible.

FEMA provides up to $31,900 in aid to individuals and households for a variety of needs; although, some forms of Individuals and Households Program (IHP) assistance have limits.

For other financial and insurance information please visit

There has been significant flooding in subway tunnels all across the City. Check for details and updates.

Please contact my offices at (718) 434-0446 and (718) 940-0428 or email me at for any needs you may have or for any assistance my staff and I can provide. My office continues to work closely with all appropriate entities to make sure all concerns are heard and needs met.

One of the best things you can continue to do is check in on your family members, friends, and neighbors. While we are faced with a massive amount of cleanup and daunting obstacles to overcome, together we will meet these challenges head-on with commitment, compassion, strength and courage.

Rhoda Jacobs
Assistant Speaker
New York State Assembly